Refund Policy — Realtyflow

Last Updated: 15 November 2025

At Realtyflow, we are committed to providing high-quality AI automation and marketing services for real estate professionals. Due to the nature of our digital and service-based work, this Refund Policy outlines when refunds may or may not be offered.


1. No Refunds for Digital or Done-for-You Services

Because our services involve:

Custom AI automation setups

Strategic marketing configuration

Campaign setup

Software integrations

Personalised consulting

Access to proprietary frameworks & systems

All payments for done-for-you services, systems, campaign setups, and consulting packages are non-refundable once work has begun.

This includes partial work, initial onboarding, planning, strategy calls, or resource preparation.


2. Refunds for Subscription Services (If Offered)

If you subscribe to an ongoing monthly service, such as:

Automation maintenance

Monthly optimisation

Ongoing content or campaign management

Refunds are not provided for past or current billing cycles, but you may cancel anytime to prevent future charges.


3. Refunds for Audits or Strategy Sessions

Payments for:

Business audits

Strategy calls

Discovery/automation breakdown sessions

are non-refundable once the session is completed or delivered.


4. Exceptional Circumstances

Refunds may be considered only if:

You were charged in error

There was a duplicated payment

The service was never initiated due to our internal issue

These will be reviewed on a case-by-case basis.


5. Performance Disclaimer

Real estate results can vary based on multiple external factors such as:

Market conditions

Agent responsiveness

Lead handling

Ad budget and competition

Therefore, no refunds are provided based on performance outcomes or expected results, including:

Leads

Appointment volumes

Revenue generated

Cost per lead or conversion metrics

All marketing involves risk and variability, and we make no guarantees of specific performance outcomes.


6. How to Request a Refund Review

If you believe a refund may apply based on the terms above, please contact us at:

📩 [email protected]

Include:

Your full name

Email used for purchase

Date of transaction

Reason for your request

Any relevant documentation

We typically respond within 3–5 business days.


7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.